The procedure is very simple, just follow these steps:

• From the Home Page of our website click "Log In/Sign Up”
• Put the required credentials in detail and click “Send” 
• An email would be sent to your Email ID for verification
• Verify your account through the sent link
• And that’s all

The procedure is very simple, you just need to follow these steps:

• Choose the product(s) of your choice from the available list, and click "Add to Cart"
• Keep adding the products, unless you need to “Checkout” from the cart
• Add your Shipping/Billing information and click "Continue"
• (You may also choose from available “Express Checkout” options) 
• Select a suitable shipping method and click “Continue” 
• You may choose to pick up your parcel from the following location for free
• Keurenplein 4, Amsterdam, Noord-Holland, 1069 CD, Netherlands
• Add your Billing Information and click "Continue"
• Review and place the order by clicking "Place Order"
• Complete the payment through its respective method  
• Your order is placed and will be delivered to you soon

You need to follow these steps:

• From the Login window click on "Forgot Password"
• Enter your Email Address and click "Create Password"
• An email will be sent to your email ID and you will get the new password, use these credentials and Sign-In, we recommend changing your password after logging in through the new password.

Each order is provided with a unique Order Number. For tracking your parcel just go to the "My Orders” link available on the main page of your account, and select the desired order to view its tracking status/details. In case you are facing a problem in tracking through the website, you can reach out to us via email or a telephone call.

We offer next-day deliveries for the orders placed within Netherland. These orders are shipped via Instabox, and they deliver them on the very next day if the order is placed before midnight. Our delivery window is between 17:30 – 22:30 hours from Monday till Saturday. You will be notified through email for complete tracking of your parcel until it is delivered to you.

It is pertinent to mention here that these parcels can also be picked up only on Friday from our pick-up point located in Amsterdam

(i.e. Keurenplein 4, 1069 CD Amsterdam)

Yes, we deliver globally through FedEx. Our warehouse is based in Netherland and we ship all across the world. Details regarding delivery charges, days, and order limit for availing of free delivery are as below:

Country                    

Delivery Charges

Delivery Days

Free Delivery (from)

The Netherlands (Next Day)

€ 5,90

1

Belgium

€ 7,90

2-3

€ 35,-

Denmark

€ 9,90

2 – 4

€ 80,-

Germany

€ 8,90

2 – 4

€ 50,-

Finland 

€ 12,90

5 – 7

€ 100,-

France

€ 9,90

3 – 4

€ 80,-

Hungary

€ 15,90

5 – 8

€ 100,-

Ireland

€ 9,90

3 – 5

€ 80,-

Italy

€ 9,90

4 – 7

€ 75,-

Monaco

€ 17,90

4 – 6

€ 150,-

Austria

€ 11,90

4 – 5

€ 100,-

Polen

€ 15,90

5 – 8

€ 100,-

Portugal

€ 9,90

4 – 7

€ 75,-

Romania

€ 17,90

6 – 9

€ 150,-

Slovenia

€ 15,90

5 – 8

€ 100,-

Slowakije

€ 15,90

5 – 8

€ 100,-

Spain

€ 7,90

4 – 5

€ 50,-

Tsjechie

€ 15,90

5 – 8

€ 100,-

Sweden

€ 12,90

4 – 6

€ 100,-

No, we don’t ship on the weekends or holidays. The orders received on Saturday, Sunday, or a Holidays are delivered on the next business day i.e. Monday. 

(Deliveries may also be delayed because of Covid19 protocols)

If the delivery time has exceeded the forecasted time, please contact us ASAP so that we can conduct an investigation to resolve the issue.

We usually don’t go out of stock, but sometimes it happens due to high demand and orders. No worries, we are always there for you, just let us know the particular requirements, and we will do our best to fulfill them within the minimum possible time frame.

Yes, our complete product is totally safe to use for pregnant women as well as nursing mothers. So be confident and relax while using these products to rejuvenate your beauty.

Aware Cosmo is a home of natural beauty products, which means our products are 100% natural and preservative-free. We’ve curated a collection of natural beauty products that nourish and heal from within to unleash your inner radiance. Our diversified natural product range includes but is not limited to Hair Care, Body Care, Face Care, Eye Care, and dental products.

Any product marked with such a sign means that the product can be used for up to 12-Months after its lid opening. Usually, these products are vacuum sealed to guard against the bacteria present in the air. But once the product is opened, it is exposed to the atmosphere and environment. Therefore the cosmetic products should be used within the indicated time frame to get the best results.

You can do it only if the parcel has not been dispatched yet. Let us know your requirements through our website ASAP, we’ll try our best to get it done. Once the parcel is dispatched you will have to place a separate order for additional items.

We offer express check out for the orders paid through PayPal which itself is the most reliable payment option in the world. Other diversified payment methods include Online Bank Transfer, Bancontact, iDeal, SEPA, Credit Cards with Mollie, Master Card, Visa, American Express, and iPay.

Our website is SSL protected, and we observe the most secure and sensitive protocols in this regard, all payment transactions are encrypted and risk-free. We completely understand the privacy of our clients therefore we never share your personal information with anyone.

From time to time discounts are posted on our website. You can avail of a discount if it is valid and available at a particular moment of time. You may also subscribe to our newsletter by getting registered with us to keep getting notified for time to time offers and discounts.

Yes, it is obligatory for everyone according to the rules and laws.

Each product is delivered with a 30-day money-back guarantee, which means you can place an order for a product with the option to return it in case of any defect, complaint, or issue.

Your item(s) must be in the same condition that you received it i.e. unopened/unused, with tags, and in its original packaging to be eligible for a return. The delivery cost is to be borne by the purchaser.

Order cancellations are entertained up to a certain stage only i.e. if an order has already been dispatched, your request will not be accepted. In case the order has already been dispatched and you still want to cancel it, you will have to claim the return once it has been delivered to you. However, you will have to bear the cost of delivery charges in this scenario.

You will be notified once the item is received back into our warehouse. If a refund is approved, you will get a confirmation email. And the paid amount will be refunded through the default payment method. It may take up to several days for the funds to appear in your account based on the time taken by your bank.